Return & Refund Policy

Last updated: 30 July 2026

At Barouva, your satisfaction matters to us. If something isn’t right, we’re here to help.

14-Day Right of Withdrawal
In line with EU consumer protection law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. To exercise this right, simply inform us of your decision by emailing support@barouva.com within this period.

Return Conditions
To be eligible for a full refund under the right of withdrawal, items should be:
* In the same condition you received them (you may open the packaging to inspect the item, just as you would in a physical store).
* Accompanied by proof of purchase (order number or receipt).

Certain items are exempt from return for hygiene or safety reasons (such as sealed personal care products or intimate items) if their protective seal has been broken after delivery. These exceptions will be clearly marked on the relevant product page.

How to Start a Return

1. Email support@barouva.com with your order number. You do not need to provide a reason, though any feedback is appreciated.
2. We’ll confirm your return within 1–2 business days and send you the return address and instructions.
3. Pack the item securely and post it back within 14 days of receiving the return instructions.

Return Shipping Costs

If you’re returning an item because you changed your mind (not due to a fault), you’ll be responsible for the return shipping cost. As our products ship internationally, this typically costs between €10–30 depending on your location and package size — we recommend checking with your local postal service for the most accurate quote. We recommend using a tracked shipping method, as we’re unable to refund items lost in transit back to us.

If your item arrived damaged, defective, or incorrect, return shipping is free — see the “Damaged, Defective, or Incorrect Items” section below.

Refunds
Once we receive your return (or proof that you have sent it back), approved refunds are issued to your original payment method within 14 days. Please note your bank or card provider may take additional time to process the refund.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or full refund, including any shipping costs, at no cost to you.

Late or Missing Refunds
If you haven’t received your refund after the timeframe above, please first check with your bank or card provider, as processing times vary. If you still have concerns, contact us at support@barouva.com .

Contact
Questions about returns or refunds? Email us at support@barouva.com .