FAQ

How long does shipping take?
Orders are typically processed within 2–4 business days. Delivery times vary by destination, generally between 7–15 business days for European addresses. You’ll receive a tracking number by email as soon as your order ships.

Where do my items ship from?
Our products are sourced through a global network of fulfilment partners, so items may ship internationally directly to you. This allows us to offer a wider range at better prices, though it can mean slightly longer delivery windows than shopping locally.

Can I track my order?
Yes. Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to follow its journey.

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All payments are processed securely.

What is your return policy?
You may request a return within 14 days of receiving your order. Please see our full Return & Refund Policy for details and conditions.

My order arrived damaged or incorrect — what do I do?
We’re sorry to hear that. Please contact us at support@barouva.com within 48 hours of delivery with your order number and a photo of the item, and we’ll sort it out promptly.

Do you ship worldwide?
We currently ship across Europe. If your country isn’t listed at checkout, please get in touch and we’ll see what we can do.

Can I change or cancel my order?
If your order hasn’t yet been processed for shipment, we’ll do our best to amend or cancel it. Contact us as soon as possible at support@barouva.com.

How do I contact customer support?
Email us at support@barouva.com — we usually respond within 24–48 hours.